Book assistance national rail

Were a company of the swiss railways and operate the official ticket shop. The staff includes 400 federal safety inspectors who operate out of eight regional offices. The office executes its regulatory and inspection responsibilities through a diverse staff of railroad safety experts. Trainline is accredited by national rail to provide information. Valid for travel in england, wales and scotland with flexible and consecutive durations you can hop on all mainline trains to visit some of the most scenic places britain has to offer. Give us a few details about your travel plans, ideally 24 hours in advance if possible, and well make the arrangements for you. Passenger assist simply book assistance for any train journey, with one number. Assisted travel book with passenger assist avanti west coast. Book travel assistance your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all train operating companies and network rail for all your bookings, in order that they can arrange and carry out assistance on your behalf. See our train operating company pages for details on how to contact your rail provider. Or you can book assistance by contacting the train company that you will be travelling with telephone numbers can be found on the national rail website. If you are looking to book passenger assistance within 24.

Choose from hundreds of preplanned train trips or create your own, then sit back and enjoy the journey with amtrak vacations. Travel agents, railways, airlines and consumers benefit from accesrails expertise in the intermodal travel experience. For a helping hand around the station, to boarding a train or arranging a ramp. This system is capable of sending you an email confirmation of your journey if you book in advance and provide us with an email address. We can only offer assistance in the station or at a stop where we have national express staff and during the hours we have staff onsite. Accesrail is present on most gdss around the world, making it possible to book air and rail on the same itinerary. You can select and book assistance for your crosscountry journey when you buy your tickets our website lets you choose exactly what help you need from a number of options. Onboard, passenger assistance and reservations seats, bikes, etc 18. Simply book assistance for any train journey, with one number. Today, riding the rails is the ultimate way to see north america. The moment you come on board amtrak the journey begins. Find out about the assistance available to disabled passengers travelling by rail.

With aaas preferred travel partners, there are a variety of ways to explore and save money visiting americas national park system. Book assistance for your journey if youd like to book assistance or find out how to get travel help, please fill in the form below. National rail enquiries for full details of all train times, fares and rail travel information anywhere on the national rail network, call 03457 48 49 50, or visit. You can travel by rail, experience a guided vacation, go at it on your own and travel independently, or a combination.

Following the decision to temporarily suspend the national express network, due to the coronavirus outbreak, and with fewer members of our customer service team available. Information for customers with disabilities national rail enquiries. You can request assisted travel at any point before your journey. Please use the form below to contact about this website. Purchasing a britrail pass gives you the ability to travel across the entire national rail network of great britain. Download the making rail accessible guide to policy and practices. Passenger assist can also confirm that all the stations and trains you. Then you could be taking advantage of our cheapest fare finder search where we aim to find you the best possible price. If you have a disabled persons railcard, you can get off most rail fares throughout the uk. Get prices and make your booking through our specially appointed britrail agents listed below. You can also book assistance by contacting the train company that you will be travelling with. National rail enquiries passenger assist and customers. There is staff assistance available on the platform.

Travelling with impaired mobility crosscountry crosscountry trains. If you have booked assistance we are able to provide help with your luggage within the station and to and from the train. If you wish to book assistance but are not sure which train operator you are travelling with. We will then let you know if the stationstop you will be using is staffed. Boarding ramps are available please contact the station operator to book assistance. Railroad safety fra federal railroad administration. Yes, you can most train operating companies will book assistance for you on their trains. Fras office of railroad safety promotes and regulates safety throughout the nations railroad industry. We understand that when making a journey some customers would be more confident travelling with a little extra support and thats why all train companies offer a helping hand for any trip through passenger assist. What to do if youve lost property on a recent train journey. Book assistance for your journey thameslink railway. If you need assistance in the station or at a stop, just let us know by contacting our assisted travel team. Tell us your journey and we will forward you to the train operating company you need to book your assistance. Its the second busiest interchange station outside of london, second only to birmingham new street, with nearly four million passengers a year changing trains at the station.

Booking in advance with our assisted travel service helps to ensure that we can have everything in place to help you. We hope you understand this given the unprecedented circumstances. Buy tickets with paypal, applepay, visa, amex and all international credit cards. How to book assistance or check accessibility for disabled. Book passenger assist online from time to time we need to share passenger assistance data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. We will provide help with a maximum of two items up to 23kg each, as well as one smaller item of hand luggage. We will always do our best to help disabled passengers that need assistance, but if you need help when travelling by rail, it is best to book assistance in advance so that we can ensure that any help. Find your tickets for rail travel in belgium with our planning tool. The national booking system operates across the national rail network. We recommend you book at least 12 hours in advance for west midlands railway services so we can arrange and guarantee the appropriate support. To make sure we have staff available to help you, we recommend you book 12 hours in advance, or for journeys between the stations below, at least 4 hours in advance for travel between 06.

With more ways to relax on your journey, including plenty of legroom, spectacular views, and a unique dining experience, your state of mind will transform just like the land youre passing through. Official ticketshop for swiss railway tickets book your swiss travel system rail pass online and explore switzerland hasslefree by train, bus and boat. With train vacation packages connecting some of the most beautiful and popular destinations across the united states and canada, amtrak vacations offers an ecofriendly, flexible, and fun way to discover america. We recommend you book at least 12 hours in advance for london northwestern railway services so we can arrange and guarantee the appropriate support. If you are looking to book passenger assistance within 24 hours of travel please call us on 0344 811 0125. National rail enquiries information for customers with.

While a child under 4 years of age and sharing a seat with an adult does not need to book a rail pass. The rail industry runs the passenger assist service. Heres a guide for more information on available assistance. If you have a disability you can get assistance when travelling on southern. Previously there were 33 stations across the southern rail network where passengers in need of assistance to get on or off the. Train company contact details can be found on the national rail website. If your query is about a ticket booked online, please call the online ticket sales office on 0333 202 2222. National express is a leading coach and longdistance bus operator in the uk, offering fantastic value for money with tickets starting at just. Trainline what assistance is available for disabled. You can book assistance online by completing the assisted travel form.

Whether you book assistance in advance or not, our teams are here to help. You can book help with the train operating company toc carrier directly as well as arrange a seat reservation or wheelchair space. Register now for a personalised view national rail enquiries. It gives information about which stations are accessible, and the facilities at those stations, and can arrange assistance for you.

This gives us plenty of time to make the right arrangements for your needs. How to arrange for passenger assistance when booking train travel. Please contact national rail enquiries on 03457 48 49 50 who will be happy to transfer you to the appropriate team when our offices are closed. National rail enquiries passenger assist and customers with. No guarantee of help for disabled passengers, says southern. Like any airline, our rail inventory can be purchased and ticketed in the airline primary screen display of gdss. Assistance dogs discounted fares wheelchairs, scooters and ramps travel assistance card. Other please specify below if other, please provide details. Trainline what assistance is available for disabled passengers. At national rail we want all our customers to be able to access stations and trains for a more inclusive journey experience. If you require assistance on your journey, such as a wheelchair ramp or help getting onto or off a train, you should arrange this directly with the train operating company after booking your rail ticket. Rail services are now far more accessible than they were in the past and many disabled people are able to use the rail network without assistance. Please refer to the details on the national rail website for train operators contact numbers.

If youd like assistance during your journey, well do everything we can to provide the help you need. If you require assistance on your journey, such as a wheelchair ramp or help getting onto or off a train, you should arrange this directly with the train operating company after booking your rail. Textphone free sms passenger assist forwarding service. National rail passenger survey passenger information during disruption destinations and offers destinations island line plan. There are various different passes available within the britrail range to best suit your journey around britain, choose from the. All train operators must provide assistance to you if you have impaired mobility, or are older and cannot travel without help.

Please remember to buy your britrail pass before leaving your country, as britrail passes cannot be purchased when in britain. For more information about how we manage your personal information, please see our. Compare and book train tickets for eurostar and 200 other train and bus companies. Staff will help you if they can, even if you just turn up. Onboard, passenger assistance and reservations seats. You can book assistance for your journey when you buy your tickets through our. I need some extra assistance getting on the train, can i get some help at the station. Passenger assist which allows you to book assistance for travel on the national rail network. National parks by rail 24hour roadside assistance aaa. Where the journeys go beyond our network, and involve the use of other train operator services, we ask that you book your journey 24 hours before travelling so. Some extra assistance whatever you need on your journey, our team is ready. Your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all train operating companies and network rail for all your bookings, in order that they can arrange and carry out assistance on your behalf.

The various rolling stock types of each train operator means they all have slightly different restrictions, and unfortunately not all stations are able to deal with customer. Reading station is one of the busiest rail hubs in britain, used by nearly 20 million passengers a year. Receive travel alerts directly to your mobile and avoid getting caught out by train delays or cancellations. Booking assistance for rail journeys transport focus transport. Sncb official website buy your train tickets online. You can book assistance online by using our assisted travel form. This website allows you to book seat reservations in advance for a small fee and gives you the peace of mind you will be on the train you require and if travelling with two or more people, that you will be seated near eachother. Their customer service was excellent along with getting all the travel documents in plenty of time before the trip. All our staff have been trained to recognise the card and if you show it to any member of our staff, they will help you as best they can.

National express connects hundreds of towns and cities across the country including london, manchester, brighton, birmingham, cardiff and glasgow. Well then work behind the scenes to arrange your help, contact you with confirmation and of course, answer any questions you may have. If you or someone youre travelling with will need help with things like getting on and off the train, wed recommend booking assistance as far in advance as possible. We are committed to providing sufficient resource to maintain and improve passenger assist. If youre travelling with a companion, theyll enjoy the same discount.

However, other train operating companies assisted travel teams are available on 26th december and can book assistance at stations and on trains for all train services. Sit back and relax in total comfort as you take in the everchanging scenery of our magnificent continent. Please also see the national rail enquiries faq on the coronavirus. We recommend prebooking special assistance no matter where youre travelling from or to. Its recommended you contact us 24 hours before you travel if you want to book assistance. Passengers can book assistance through the passenger assist system by contacting the train operating company toc they are travelling with. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property. Aaa northway presents national parks by rail with amtrak vacations. Passenger assistance is available across the rail network to enable elderly and. Our website will also bring you the latest travel news and information. Some rail passes offer free child discounts, the children need to be added to the rail pass at the time of booking, there will be no charge incurred for them, however.

You can book help, arrange a seat reservation or wheelchair space and find out about facilities and accessibility directly with the train operating company. What to do if you need a refund or want compensating for a delayed journey. Passenger assist is a national system used by all train operating companies, which allows us to make the necessary arrangements for your journey. Ive been researching train schedules on the national rail enquiries site. Buy cheap train tickets and check train times for wales and borders services here.

However, if youre travelling between any of the stations below or have a connecting journey, you must book before you travel. Jan 17, 2017 no guarantee of help for disabled passengers, says southern. National rail enquiries is a trade mark of train information services ltd tisl ltd. The train company youre travelling with will organise assistance for your entire journey, even if you travel with someone else to complete the trip. If you have a disability, nonvisible disability or are elderly you can pre book assistance with just one call to our dedicated team. National rail enquiries site to purchase train tickets. National rail enquiries official source for uk train. If you are a key worker travelling within the next 24 hours then please call us to book assistance on 0161 850 55 52. Your uk train journey planner national rail enquiries. Through nec future, the fra has worked closely with nec states, railroads, stakeholders, and the public to define a longterm vision for the corridors future. Alternatively, if you wish to book tickets over the phone, please call 0191 387 87 during office hours. Our call centre closes at 8pm so you can book assistance up until.

Train company contact details can be found on the national rail. A britrail pass gives you the ability to travel across the entire national rail network of great britain. Where the journeys go beyond our network, and involve the use of other train operator services, we ask that you book your journey 24 hours before travelling so that we can meet their notice period requirements. You can book assistance 24hours a day by contacting passenger assist on freephone 0800 0223720. For a helping hand around the station, to boarding.

Seat reservations can be made in advance through, one of our britrail suppliers own websites. Vacations by rail made all the arrangements for our trip across canada on the canadian snow train with a 3night stop in jasper, alberta, canada. Book italy train tickets online with italiarail the italian train travel specialists. Can i get assistance for a connecting train journey. If you want to book your train ticket in advance, call our assisted travel team at least 7 days before youd like to travel.

Find, book, change or cancel your tickets in an instant. A portal into uk rail travel including train company information and promotions. You are able to book assistance at least two hours in advance for journeys on the scotrail network. We use the national passenger assist used by all railservice operators to book suitable ontrain accommodation. Your personal information may be disclosed to the train companies who run services in your region in order for them to support your journeys on the national rail network. Organising special assistance for an upcoming trip is simple. If baggage assistance is required, please give us a summary of the details of the luggage you will have with you. Assisted travel book assistance south western railway. Passenger assist is our service for passengers with special travel requirements. You can book assistance online by completing the assisted travel form or you can book assistance by contacting the train company that you will be travelling with telephone numbers can be found on the national rail website. Making rail accessible helping older and diabled passengers. The romance of train travel has lured passengers for decades.

Nec future is the federal railroad administrations fra comprehensive plan for improving the northeast corridor nec from washington, d. Find out how were making rail accessible and learn. Our travel assistance card is a free card for anyone who may need that extra bit of help and find it difficult to ask. For information about train services to and from edinburgh waverley go to national rail enquiries or call.